Account
How do I create an account?+
Click "Join free" on any page and enter your email and a password, or sign in with Google. Once registered you can complete your profile before joining or hosting trips.
How do I verify my email address?+
After signing up, check your inbox for a verification link from GoNoSolo. Click it to confirm your address. You can also request a new link from Settings → Verification. A verified email adds 5 points to your trust score.
What is ID verification and is it required?+
ID verification is optional. You upload a government-issued ID (passport or driving licence) for review. Once approved you receive the "ID Verified" badge and +10 trust score points. We do not retain your raw ID image after verification.
Can I have more than one account?+
No. Our Terms of Service prohibit duplicate accounts. Creating a second account to circumvent a suspension or ban will result in both accounts being permanently closed.
How do I delete my account?+
Go to Settings → scroll to the bottom → click "Delete account". Your public profile is removed immediately. We retain certain records for legal compliance as described in our Privacy Policy.
I forgot my password — how do I reset it?+
On the login page click "Forgot password?", enter your email, and we'll send a reset link. The link expires in 60 minutes. If you signed up with Google, use the "Continue with Google" button instead.
Trips
How do I post a trip?+
From your dashboard, click "Create Trip". Fill in the destination, dates, group size, budget range, trip vibe tags, and a description. Your trip will appear in the public trip feed once published.
How do I join someone else's trip?+
Browse trips, open one that interests you, and click "Request to Join". Write a short introduction telling the host about yourself and why this trip appeals to you. The host will review your profile and accept or decline.
Can the host see my full profile before approving me?+
Yes. Hosts can view your full public profile — including your trust score, bio, travel history, and all feedback — before making a decision on your join request.
What happens after my join request is approved?+
You'll receive a notification and be added to the trip's private chat group. From there you can coordinate directly with the host and other approved members.
Can I cancel after joining a trip?+
Yes, you can withdraw from a trip at any time via "My Trips". However, repeated last-minute withdrawals without notice may result in account warnings. Please inform your travel companions as early as possible.
Does GoNoSolo book flights or hotels?+
No. GoNoSolo is a matchmaking platform. All travel bookings — flights, accommodation, tours — are arranged independently by the travelers involved. We help you find the right companions, not book the logistics.
Messaging
When can I message another user?+
Once you are both members of the same trip (either as host and approved joiner, or as co-members), you can message in the trip chat. You cannot send private messages to arbitrary users — this protects everyone from spam.
Are my messages private?+
Trip messages are visible only to current approved members of that trip, including the host. They are not visible to the general public. Our safety team can access message logs if a report is made.
Can I report a message or user?+
Yes. On any user's profile tap or click "Report". Select the category (harassment, fake profile, fraud, safety concern) and describe the situation. Our safety team reviews reports within 24 hours.
What should I do if someone harasses me in chat?+
Screenshot the messages, then report the user immediately via their profile or email safety@gonosolo.com. You will not be penalised for leaving a trip if you feel unsafe.
Safety & Trust
What is the trust score?+
The trust score is a number from 0–100 that reflects a member's verified standing on the platform. It is built from: base score (30 pts), email verification (5 pts), ID verification (10 pts), trip history (up to 25 pts), and average peer rating (up to 30 pts).
Can trust scores be faked?+
Trust score components are tied to verified actions — confirmed email, reviewed government ID, and feedback linked to real completed trips. We actively monitor for fake reviews or coordinated score manipulation and remove offending accounts.
What does the 'ID Verified' badge mean?+
It means the user has submitted a government-issued photo ID that our team has reviewed and confirmed matches their profile name and photo. It is the strongest identity signal on the platform.
How do I report a safety concern?+
Use the Report button on the user's profile, or email safety@gonosolo.com directly. For in-person emergencies, always contact local emergency services first — GoNoSolo is not an emergency service.
What happens after I submit a report?+
Our safety team reviews all reports within 24 hours. Depending on severity, outcomes range from a formal warning, temporary suspension, or permanent account removal. We follow up with the reporter where possible.
Technical
Which browsers and devices does GoNoSolo support?+
GoNoSolo works on all modern browsers (Chrome, Firefox, Safari, Edge) and is fully responsive on mobile. We recommend keeping your browser up to date for the best experience.
Why am I not receiving email notifications?+
Check your spam/junk folder and add noreply@gonosolo.com to your contacts. If emails still don't arrive, go to Settings → Notifications and ensure email notifications are enabled.
How do I change my email address?+
Go to Settings → Account → Email. Enter your new address and confirm via the verification link sent to the new address. Your old email will receive a security alert.
My page isn't loading — what should I do?+
Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac), clear your browser cache, or try an incognito window. If the issue persists, contact us at support@gonosolo.com with a description of the problem.